Privacy Policy for Ayna Ghor

Information We Collect

When you place an order or contact us, we collect:

• Contact details: Name, mobile number, email address
• Shipping address: Delivery location and postal code
• Payment information: Transaction details (we do not store card numbers)
• Communication: Messages you send via WhatsApp, email, or our contact form

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order updates and tracking information
• Respond to your queries on WhatsApp, email, or phone
• Improve our service and website experience
• Send promotional messages (only if you opt in)

We never sell your personal data to third parties.

Data Security

Your information is stored securely on our servers. We use industry-standard encryption for payment processing. Only authorized team members have access to customer data, and it is used solely for order fulfillment and customer support.

Third-Party Services

We work with trusted partners for:

• Payment processing: Razorpay, Cashfree, or similar secure gateways
• Courier services: Delhivery, Shiprocket — they receive your name, address, and phone number for delivery
• Communication: WhatsApp Business API, email service providers

These partners are bound by their own privacy policies and data protection agreements.

Cookies & Analytics

Our website uses cookies to remember your preferences (like theme mode) and improve your browsing experience. We may use analytics tools to understand how visitors use our site, but all data is anonymized.

Your Rights

You have the right to:

• Request a copy of your personal data we hold
• Ask us to correct or delete your information
• Opt out of promotional messages anytime
• Withdraw consent for data processing

To exercise any of these rights, contact us or message us on WhatsApp.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Questions about your privacy?

We're here to help. Reach us at help@aynaghor.in or WhatsApp us.