Terms & Conditions for shopping with us

Placing an Order

You can order in two ways:

• Online: Add to cart and pay securely via UPI, cards, net banking, or wallets
• WhatsApp: Message us with the saree name — we'll create your order and send a payment link

All orders are confirmed once payment is received. We dispatch within 24 hours.

Pricing & Payment

• All prices are in Indian Rupees (₹) and include GST where applicable
• Prices are subject to change without notice, but your confirmed order price is locked
• We accept prepaid orders only — no Cash on Delivery (COD)
• Payment links are valid for 48 hours

Shipping & Delivery

• We ship via Delhivery or Shiprocket across India
• Dispatch within 24 hours of payment confirmation (except Sundays and holidays)
• Metro cities: 2–4 business days | Other locations: 4–7 business days
• Tracking details are sent via WhatsApp and SMS once the parcel is handed to the courier
• Shipping charges: ₹100 flat (free on orders above ₹2,500)

Delivery timelines are estimates — delays due to courier or weather are beyond our control. Use the Track Order page to monitor your parcel live.

Returns & Exchanges

We accept returns or exchanges only if:

• The saree is damaged during transit
• The saree received is different from the one shown in the product video/image
• There is a manufacturing defect (broken fall, torn border, etc.)

To claim a return or exchange:

1. Message us on WhatsApp within 48 hours of delivery
2. Share an unpacking video showing the issue
3. Keep the saree unworn, unwashed, and with all tags intact

We will arrange a free reverse pickup and send a replacement or issue a full refund (including shipping).

Video-Check Promise

Every saree is video-recorded before dispatch. This protects both you and us:

• You see exactly what you'll receive (drape, fall, color, border)
• If there's a dispute, the video is the proof — no guesswork

This is why we insist on an unpacking video for returns — it ensures fairness for everyone.

Cancellation Policy

• Before dispatch: Full refund within 3–5 business days
• After dispatch: You can refuse the parcel at delivery and we'll refund the amount (minus return shipping charges of ₹100)

To cancel, message us on WhatsApp immediately — the sooner, the better.

Product Accuracy

We strive to display sarees as accurately as possible. However:

• Slight color variations may occur due to lighting and screen settings
• Handloom sarees may have minor weaving irregularities — this is not a defect, it's the charm of handmade craft
• If unsure, request a live video on WhatsApp before ordering

Intellectual Property

All content on this website — images, videos, text, design — is owned by Ayna Ghor. You may not copy, reproduce, or use our content without written permission.

Limitation of Liability

Ayna Ghor is not responsible for:

• Delivery delays caused by courier services, weather, or government restrictions
• Issues with payment gateways or banks
• Incorrect delivery address provided by you

Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Kolkata, West Bengal.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services means you accept the updated Terms.

Questions or concerns?

We're always here to help. Message us on WhatsApp or email help@aynaghor.in.