Refunds & Cancellations for shopping with us

Quick summary: Orders are prepaid only. Cancellation before dispatch qualifies for a full refund within 3–5 business days. For a damaged, defective, or incorrect saree, contact us on WhatsApp within 48 hours of delivery and share an unpacking video.

1. Order Cancellation

• Before dispatch: Contact us on WhatsApp as soon as possible. If your order has not been dispatched and the cancellation is approved, we will initiate a full refund within 3–5 business days.
• Once dispatch processing has started: Cancellation may no longer be possible. We will confirm the current status of your order when you contact us.
• After dispatch: Please refer to the “Refused or Returned Deliveries” section below.

All orders are confirmed after payment is received. We accept prepaid orders only and do not offer Cash on Delivery (COD).

2. When Can You Request a Return or Refund?

We accept return or exchange requests when:

• The saree was damaged during transit.
• The saree received is different from the item shown in the product video or image.
• There is a manufacturing defect, such as a tear or damaged border.

After reviewing the claim, we will arrange a free reverse pickup and provide a replacement or a full refund, including shipping, for an approved eligible claim. The available resolution may depend on product availability and the nature of the issue.

3. How to Report an Issue

You must contact us on WhatsApp within 48 hours of delivery. Please follow these steps:

1. Send your order number and the name/phone number used for the order.
2. Share a continuous unpacking video showing the parcel being opened and the issue clearly.
3. Send clear photos of the parcel, shipping label, and the issue, if applicable.
4. Keep the saree unworn, unwashed, unaltered, and with all original tags and packaging intact.
5. Wait for our confirmation and return instructions before sending the item back.

Please do not send a return parcel without our approval. We may ask for additional information to verify the claim.

4. Returns We Do Not Normally Accept

Handloom sarees may have minor weaving irregularities that are part of the handmade craft and are not automatically considered defects. If you are unsure about a saree's colour, border, pallu, or texture, please request a live video on WhatsApp before ordering.

These terms do not exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

5. Refund Method & Processing Time

• Approved cancellation before dispatch: We initiate the refund within 3–5 business days.
• Approved return or defect claim: We will confirm the resolution and initiate the applicable refund after reviewing the claim and, where required, receiving and inspecting the returned item.
• Refund method: Refunds are generally made to the original payment method. If that is not possible, our team will contact you.
• Bank/payment-provider timing: The time taken for the refund to appear in your account may vary after it has been initiated.

We will communicate any applicable refund amount and shipping treatment to you before processing the refund.

6. Refused or Returned Deliveries After Dispatch

If you refuse delivery or a parcel is returned to us after dispatch, contact our support team so we can check the courier status and reason for return.

As stated in our Terms & Conditions, a refund for a parcel refused after dispatch may be reduced by ₹100 for return shipping charges. We will explain any applicable deduction before processing the refund.

This deduction will not apply where prohibited by applicable law or where the return is due to an issue attributable to Ayna Ghor that qualifies for a full refund. If tracking says “delivered” but you have not received the parcel, contact us promptly with your order and tracking details.

7. Our Video-Check Promise

Every saree is video-recorded before dispatch. This helps us verify the item sent, including its drape, fall, colour, and border.

We ask for an unpacking video when a return is requested so that we can review the issue fairly and accurately.

8. Contact Us

For cancellation, return, replacement, or refund requests, contact us with your order number:

WhatsApp: Message Ayna Ghor Support
Phone: 8100618100
Email: help@aynaghor.in

Please read this policy together with our Terms & Conditions.